Sizing
Please ensure that all sizes supplied are 100% accurate, we cannot be held accountable for wrong sizes supplied.
To make your sizing easier feel free to download this handy pdf, that has a very nifty way of measuring needed sizes.
International Ring Size Conversion Chart
Bangle sizes ( Diameter )
1. Baby bangle - 32mm ( ajustable )
2. Small – 55mm
3. Medium – 61mm
4. Large – 65mm
Bracelet sizes ( Length )
1. Small – 19cm
2. Medium – 21cm
3. Large – 23cm
Chain sizes ( Length )
1. Child – 35cm
2. Small – 40 cm
3. Medium – 45cm
4. Large – 50cm
5. Extra Large – 55cm
Please see illustration below – this is to get an idea of chain lengths, because every person is unique there are no standards. If possible, please measure length of a current chain to supply us with correct length.
Stones
Please see below birth stone chart for colours available – most items displayed are cubic zirconias but we are also able to replace them with semi precious or precious stones. If you require a quotation please email us with your request.
Manufacturing & Delivery
Manufacturing:
All our products (except for chains) are handmade an therefore take a while to manufacture. Please allow +/- 10 working days for manufacturing (depending on amount of work required, and orders on hand). Commissions that are custom and not on the site, may take longer as creativity can not be measured by time. If you require something in a shorter period, please contact us via email for a special quotation/arrangement.
Delivery:
All products are delivered to your door @ R100.00; please ensure that as much as possible information is supplied with order to ensure there is no mix up with delivery. Please allow 3 – 5 work days from dispatch. If a shorter time for delivery is required please contact us via email for a special quotation/arrangement.
Handmade
Our products are handmade which means every product is unique and might have a slight variation from the photo on the website, if you are not completely sure of the composition of a piece please email us and we will send you pictures of different angles of the piece if available.
Engraving
Because there are so many variations with engraving we request that you send us an email detailing your requirements for us to be able to send you a quote accordingly.
Repair
All our jewellery pieces are designed and manufactured to be worn but like any jewellery worn frequently there will be wear and tear on pieces. Our pieces carry a 3 month manufacturing warranty and will be repaired free of charge if there is manufacturing flaws on the piece. If damages are due to negligence/abuse we will still be able to repair pieces but this will be for the account of the client.
Returns & Exchanges
We would like to keep our customers happy and therefore offer a 7 day return policy. If you are not completely happy you can return the product and we will credit your account with the purchase price of the piece (this excludes courier costs).
Unfortunately we do not accept returns on the following:
- Custom orders
- Earrings ( hygiene reasons )
- Sale items
We can unfortunately not accept any returns after the 7 days have lapsed, jewellery is not in original packaging, has been worn or damaged.
Return postage will be for the account of the client; please ensure that items are properly packaged to prevent damage in transit. When returning products please use a reliable service provider to ensure the package reaches us in tact. We cannot be held liable for lost/damaged parcels.
International Orders
Unfortunately we are not yet ready to serve clients outside of South Africa. If you are interested in our products please send us an email with your contact details so the minute this changes, we can notify you!
Payment Options
We accept payment with PayPal, PayFast and EFT (Electronic Funds Transfer).